I've had a tempestuous relationship with Microsoft products over the years, windows always played up on my computer etc, but for the most part I've never really had major problems.
This week however they have failed me.
I have always used my hotmail account as my main, ive had it about 10 years now with no problems. now it is blocked presumably as someone has been sending spam from my account. While I have no problems with them blocking the account for that reason while it gets fixed what I do have a problem with is the complete lack of resource to get in contact with anyone about the issue. I have done everything they asked, and yet it is not unblocked. I have had NO communication what so ever, not even a 'we don't think your a real person prove it to us'. which is disappointing.
I've tried to email but only gotten automated responses (which is FAIL Microsoft that is not how email works!)
I've tried to phone but had the same issues. I've tried goddam twitter and not had a response. So now I've had to create a new hotmail account just so I can post on their forums to complain, and you know what hundreds of people are having the same issues and some people have been waiting months.
Its not good customer service - I wasn't expecting much to be honest, but this is shocking.
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